Refund and Return Policy
Refund and Return Policy
At ACANEW LLC, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, our Refund and Return Policy is designed to make the process as simple and straightforward as possible.
Returns
-
You may return most items within 30 days of receiving your order.
-
To be eligible for a return, products must be unused, in their original packaging, and in the same condition as when you received them.
-
Certain items such as customized products, clearance items, or perishable goods may be exempt from returns. Please check the specific product page or contact us for details.
How to Initiate a Return
-
Contact our customer service team within 30 days of delivery at embe.mayy@gmail.com or call +84988291246.
-
Provide your order number and reason for return.
-
Our team will guide you through the return process, including providing any necessary return shipping instructions.
Refunds
-
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed within 7-10 business days to the original payment method used for purchase.
-
Shipping costs are non-refundable except in cases where the return is due to our error (e.g., wrong or defective item).
Exchanges
-
If you wish to exchange an item, please follow the return process and place a new order for the desired product.
-
For any exchange inquiries, please contact our support team for assistance.
Damaged or Defective Items
-
If you receive a damaged or defective product, please notify us immediately at embe.mayy@gmail.com or +84988291246.
-
We will arrange for a replacement or refund as quickly as possible, and cover any return shipping costs related to the defective product.
Your satisfaction is our priority. If you have any questions or need assistance with your return, please don’t hesitate to reach out. We’re here to help!